OUTSOURCING OF DOCUMENT PROCESSING

Improve your business performance and growth with support from the outsourcing services of CBS.

USE THE STRENGTHS OF INTELLIGENT PROCESS AUTOMATION

Increase your efficiency and improve your customer service by using state-of-the art methods to optimize your document capture and processing. Those processes that you use for customer retention or accounting can be completed faster and more affordably. This will achieve higher levels of customer satisfaction and make your company more competitive in a highly competitive market. Take advantage of intelligent process automation through our result-orientated outsourcing that knows how to use both analog and digital input channels.

BUSINESS PROCESS CONSULTATION

Lead your information supply chain through the digital transformation.


Optimizing your business processes through digital transformation will reshape your company’s customer and employee experience – with higher quality, shorter delivery times and lower resource costs.


Improve the information value-added chain of your customers through intelligent technologies like process automation tools, and through the process-management expertise of CBS consultants.

By assessing your processes and optimizing their allocation, we help you to analyze, define, validate and improve your business workflow.

WE ADAPT OURSELVES TO CUSTOMER REQUIREMENTS

1. “IN-HOUSE” OPERATING CONCEPT

• Services carried out at the customer’s place of business
• With or without personnel takeover according to §613a of the German Civil Code
• Assumption of assets

2. “COMBINED” OPERATING CONCPET

• Services carried out at both CBS and the customer’s places of business
• With or without personnel takeover according to §613a of the German Civil Code
• With or without assumption of assets
• Interface and logistics concept

3. “REMOTE” OPERATING CONCEPT

• Services carried out at a CBS facility
• With or without assumption of assets
• Interface and logistics concept

REQUEST INFORMATION

CBS PORTFOLIO

Methodology and Commitment

• From initial consultation and the service design, to implementation, all the way to commencement of operations and optimization
• Professional takeover of personnel even in a difficult business environment

Operational Excellence

• Dependable governance models
• SLA and KPI-based agreements, supported by continuous measurements and control
• Market-leading methods and practices with Prince2, ITIL, Lean Six Sigma

Consulting

• Analysis and consultation

• Operating manuals

• Contingency planning

• Back-up solutions

• Fall-back scenarios

Inbound Services

• Analog and digital mailrooms

• Processing of incoming mail
• Invoice receipt processing

• Capture and digitalization

• Delivery to customer interfaces

Outbound Services

• Transactional printing

• Print services/printing-on-demand

• Printing of instruction/operating manuals
• Mailings
• Printing of variable data

• Postage optimization

• Managed printing services
• Office & fleet management

Marketing Communications

• Creative and layout services
• Brand management
• Cross-media services/campaign management

• Augmented reality solutions

• Print management/marketing services


Business Process Outsourcing

• Document control services
• Accounts payable Services

• Technical documentation lifecycle services

Archiving

• Document management

• Archive operating models

• Archiving services

• Scanning services

• Digitalization

• Compliance with all legal provisions



Download white paper "Digital Transformation – Outsourcing "

WHAT WE OFFER

Services having to do with scanning

By outsourcing the opening, sorting, preparation and scanning of physical documents, you ensure document quality and free your employees from having to do these manual processes.

Capturing services

Save time through automated digital document capture – including the classification of documents, the selection of key data and quality validation.

Integration into existing applications

Under strict compliance with security requirements, you ensure simple access to documents and images using your existing local business applications.

Intelligent capture technology

By using highly-developed artificial intelligence, you are able to analyze, understand and recognize content and context of unstructured documents.

Archiving

Secure your paper and electronic documents by archiving them for later use or documentation, or alternatively to destroy them permanently at the end of their lifecycle.

YOUR BENEFITS

Tailor-made solutions

Document management of the CBS Shared Service Center is tailor-made to your needs.

The digital transformation

Concentrate on your core business while taking advantage of the benefits of digitalized information.

Improved productivity

By efficient and flexible operating processes, your employees can work more intelligently.

Compliance to legal provisions

These services are all conducted within a defined governance framework. In this way, legal compliance is guaranteed.

cbs-group.de · info@cbs-group.de
Tel: ++49 (0)2154 47094 0

Hanns-Martin-Schleyer-Straße 18a

47877 Willich

Germany